Shipping Policy
Thank you for visiting and shopping at McKinney's Jewellers.
Following are the terms and conditions that constitute our Shipping Policy.
Australian Orders
McKinney’s is pleased to offer complimentary insured delivery on all jewellery orders within Australia.
Due to the size and weight of the World of Wonder coffee-table book by Margot McKinney, a separate delivery charge applies to all book orders, including deliveries within Australia. The applicable delivery charge will be calculated and displayed at checkout.
Orders are carefully and discreetly packaged and dispatched using a secure, trackable delivery service. All deliveries require a signature upon receipt.
Orders are processed Monday to Friday, excluding Queensland public holidays.
In-stock items are generally dispatched within one to two business days after your order has been confirmed and payment and security checks have been completed.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Delivery timeframes are estimates only and may vary for regional and remote locations.
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International Orders
McKinney’s offers complimentary insured international delivery on orders of AUD $5,000 or more.
For international orders below AUD $5,000, the delivery charge will be calculated at checkout based on the destination.
International orders are dispatched using a trusted secure courier service FedEx International Priority, DHL Express or Ferrari. All shipments are fully tracked, insured and require a signature upon delivery.
For security reasons, McKinney’s is unable to deliver international orders to PO boxes, parcel lockers, freight-forwarding services or addresses at which a signature cannot be obtained. Orders cannot be redirected after dispatch.
Please allow approximately one to two weeks for international delivery following dispatch. Delivery timeframes are estimates only and may be affected by customs clearance, carrier delays, local authorities or circumstances outside McKinney’s control.
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Shipping & delivery estimates
| Delivery Area | Estimated Delivery |
|---|---|
| Brisbane same-day service | By prior arrangement and subject to confirmation |
| Metropolitan Australia | 1 -3 business days |
| Regional and remote Australia | Up to 5 business days |
| International | 5–10 business days |
Duties and Taxes
International orders may be subject to import duties, taxes, customs charges, tariffs or brokerage fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or delivery charge and are the responsibility of the recipient.
McKinney’s is unable to advise the amount of any applicable duties or taxes. We recommend contacting the relevant customs authority before placing your order.
McKinney’s does not accept responsibility for delays caused by customs inspections or clearance procedures.
Damages
https://mckinneys.com.au is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.